Regulations

Regulations


  • General information
  • Contact
  • Booking rules
  • Terms of payment
  • Cancellation / change of reservation
  • Parking
  • The principle of handed over the apartment and conditions of stay
  • Personal data protection
  • Situations independent of Unic Apartmens
  • Complaints
  • Applicable law
  • Additional fees
The Regulations define the rules of booking and using UNIC Apartments facilities located at: Dominikańska 9, Gąsiorowskich 4; Mateckiego 4C; Świerzawska 12A; Stróżyńskiego 11 in Poznań. The owner of the UNIC Apartments brand and the managing entity is Platinum Consulting Sp. z o.o. with headquarters in Biedrusko, at ul. Pigeons 1. NIP: 9721247534; KRS: 0000492341; REGON: 302622216. When booking a room, the client accepts all the provisions of the regulations.
If you have any questions - please contact us by phone at + 48-61-646-00-59 from Monday to Sunday from 9-18. Outside the office hours of UNIC Apartments, please write a message or contact us via our website unicapartments.pl or by mail sent to the address
Reservations can be made:
  • by calling the telephone number +48-61-646-00-59;
  • by sending an e-mail to the following address:
  • by filling out the booking form on the unicapartments.pl website
Immediately after receiving information about the desire to make a reservation, UNIC Apartments will send an email to the Guest with a temporary booking confirmation with a link to the Regulations and a link to payment as well as information about the Apartment booked. The reservation is considered made when the bank account of UNIC Apartments is credited or when the payment card details are provided in order to secure the reservation. Reservations can also be made with the help of external internet portals, ie booking.com, expedia.com and their partner websites - the booking rules are defined on each of these portals individually.
The payment for accommodation can be made using the booking system at the time of booking the apartment via the unicapartments.pl website. It is possible to pay for a reservation by a payment card using a payment link, which will be sent by e-mail to the address of the Guest in the case of a phone or email reservation requesting to make a reservation. Settlement of transactions with a payment card is carried out through PayU SA, ul. Grunwaldzka 182, 60-166 Poznań and IAI S.A., Aleja Piastów 30, PL-71-064 Szczecin.
We accept payment in cash on the spot, upon receipt of the keys to the Apartment, with the prior application of the credit card number to secure the transaction. Payment of the total price for the Apartment must take place before handing over the Apartment.
The guest is obliged to inform UNIC Apartments by email of any changes or cancellations. UNIC Apartments is entitled to charge 100% of the value of the reservation from the client, in the event of cancellation or changes in less than 7 days before arrival, due to the loss of the chances of renting the previously booked Apartment in the previously reserved period. The above condition does not apply if at the time of booking the parties agreed otherwise. If the reservation is canceled more than 7 days before arrival, UNIC Apartments will refund the guest 100% of the booking fee. Reimbursement of the reservation fee will be made in the same form (by bank transfer, refund on the card), in which the payment took place. All costs associated with the return of funds (transfer fee, card fees) are borne by the Guest, as these fees are charged by the payment operators, regardless of UNIC Apartments.
UNIC Apartments do not have any own parking spaces. For the convenience of guests, we enable the purchase of a place in the guarded car park "U Bożeny" located about 200m from the Apartments at ul. Stawna 10 or 10A in Poznań. The cost of the car park is 50 PLN gross per day. When making an apartment reservation, the Guest may ask UNIC Apartments for availability of a guarded parking space within the chosen time. UNIC Apartments will verify the availability of a parking space at the selected date and in the case of available places, I will send the booking confirmation to the client. The guest can leave the place in the guarded car park free of charge up to 2 days before arrival. In the event of cancellation of a parking space guarded less than 2 days before arrival, UNIC Apartments will charge 100% of the reservation value from the customer, then I will transfer the above amount immediately to the parking lot manager for not using the reserved parking space. UNIC Apartments is not responsible for cars parked in a guarded parking lot. If you have questions about the parking lot, please contact the person managing the parking lot directly. Contact phone: + 48-530-094-103
Guest is obliged to inform UNIC Apartments by phone, by e-mail or sms of expected arrival time at least 2 hours before the planned arrival. After payment of the total price for the Apartment, the Guest will receive by text or SMS the entrance code to the Apartment. After entering the apartment, switching on the power will be possible using a key card, which should be inserted in the card reader. located at the main door. The key card allows you to enter the apartment during your entire stay. Before applying the card to the reader, press the number 0 on the panel. The hotel day lasts from the hours of 14 to 11 o'clock. The apartments are subject to night silence from 22 to 6 am. The guest is obliged to observe the silence of the night. In the event of the need to intervene to protect the building or police, UNIC Apartmens has the right to terminate the contract with the guest immediately, without refund of the funds paid. At the same time the intervention must be caused by the guest disturbing the silence of the night, which will be confirmed by an appropriate statement or wording of the building or police protection charge. The Guest has no right to sub-let the Apartment or transfer it to third parties for use. It is forbidden to use in the Apartment electrical devices that do not constitute the Apartment's equipment, except: chargers for: telephone / computer / razor, hairdryer / straightener / hair curler. The Guest of the Apartment is financially liable for any damage caused by his fault or the fault of persons staying in the Apartment. He is obliged to cover all damages at the latest on the day of departure. Guest is obliged to immediately inform UNIC Apartments in the event of a sudden failure, an event that could expose UNIC Apartments to losses. People who stay in the apartment with the consent of the guest can stay from 6:00 to 22:00. The apartment is completely non-smoking and introducing animals. In the case of smoking in the Suite, the Guest will be charged 500 PLN for cleaning the Apartment. UNIC Apartments is not responsible for items left in the Suite. Left items will be stored and be picked up for 7 days from the time you leave the apartment.
When making a reservation of the apartment by the UNIC Apartments service, the guest agrees to the processing of his personal data by Platinum Consulting Sp. z o.o. with headquarters in Biedrusko, at ul. Pigeons 1. NIP: 9721247534; KRS: 0000492341; REGON: 302622216, for purposes related only to the operation of current and future reservations. The UNIC Apartments service does not provide identification data (personal, address, company) of the Clients gathered on the website. The administrator of personal data within the meaning of the Act of 29 August 1997 on the protection of personal data (Journal of Laws No. 133, item 883) is Platinum Consulting Sp. z o.o. Persons making a reservation by phone, e-mail or using the contact form on the website unicapartments.pl agree to receive confirmation of booking in the form of an email.
In the event of a force majeure extraordinary circumstances, independent of any party, natural disaster, strike, hostilities or other exceptional circumstances arising from the fault of UNIC Apartments and preventing the performance of the service in accordance with the contract, UNIC Apartmens is released from liability. In the event of technical faults and sudden faults caused by UNIC Apartments, the consequences of which could not be removed immediately, UNIC Apartmens will provide the apartment's guests with the same or higher standard, and if there are no seats, it will cancel the booking and return the money paid by the Guest immediately. UNIC Apartments makes every effort to prevent the occurrence of circumstances that may affect the Guest's stay and the use of the Apartment by the Guest.
All complaints regarding the stay require notification by email to the following address: within 48 hours of the departure from the apartment. UNIC Apartments has 14 days to consider the complaint. The answer to the complaint will be sent via e-mail.
The law applicable to the settlement of disputes between the owner and the client is Polish law. The place of resolving any disputes is the court competent for the registered office of UNIC Apartments. However, in the event of a dispute involving a consumer, the place for resolving any disputes is the court according to general jurisdiction (the court competent for the place of residence or registered office of the defendant) or the court competent for the place of performance of the contract.
Fee for losing an access card to the Apartment: 50 PLN Destruction / theft of the towel: small: 30pln / large: 40pln / under the feet: 25pln. The destruction of bedding: the cover: 100 PLN / pillow case: 30 PLN / sheet: 60 PLN. TV remote control: 40pln.